Gonçalves, DulceVarajão, JoãoMartinho, RicardoCruz, José Bulas2025-11-282025-11-282010Gonçalves, D., Varajão, J., Martinho, R., Cruz, J.B. (2010). Quality Management: Concepts and Approaches for Software Projects. In: Lytras, M.D., Ordonez de Pablos, P., Ziderman, A., Roulstone, A., Maurer, H., Imber, J.B. (eds) Organizational, Business, and Technological Aspects of the Knowledge Society. WSKS 2010. Communications in Computer and Information Science, vol 112. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16324-1_23.978364216323497836421632411865-0929http://hdl.handle.net/10400.8/14776Fonte: https://scholar.google.com/scholar?q=Quality%20Management%3A%20Concepts%20and%20Approaches%20for%20Software%20ProjectsEISBN - 9783642163241Conference name - 3rd World Summit on the Knowledge Society, WSKS 2010; Conference date - 22 September 2010 - 24 September 2010; Conference code - 82557In a world of growing competitiveness, “quality” is a main subject. On recent years, there has been a trend towards the improvement of software projects’ quality. This means improving not only the final software products, but especially the quality of leadership and of project management. It is now recognized that the quality of software products and services can be improved if quality management is accomplished according to the unique characteristics and complexity of each project. In this paper we present the main concepts of quality management, as also some approaches of software quality assurance. We then gather them around and, using the Deming’s philosophy, present the Total Quality Management paradigm. We also discuss the rules and standards of Quality Management Systems (ISO 9000 and CMMI), and identify some misfits regarding the specific context of software development.engQualityManagementSoftwareProjectconference paper10.1007/978-3-642-16324-1_231865-0937