Ribeiro, NeuzaDuarte, PatríciaFidalgo, Jessica2021-07-212021-07-212020Ribeiro, N., Duarte, P. and Fidalgo, J. (2020), "Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees: The mediating role of affective commitment", International Journal of Contemporary Hospitality Management, Vol. 32 No. 6, pp. 2097-2116. https://doi.org/10.1108/IJCHM-06-2019-05790959-6119http://hdl.handle.net/10400.8/5912Abstract Purpose Hospitality employees’ attitudes and behaviors play a crucial role in enhancing customer satisfaction and service quality and ultimately firms’ success; therefore, organizations must have skilled, customer-oriented staff. More research is required to help hospitality managers gain insights into the best strategies to promote and retain customer-oriented employees. This study specifically sought to provide a more comprehensive understanding of the ways that authentic leadership (AL) can affect employees’ customer orientation and turnover intention, including exploring affective commitment’s (AC) potential mediating role.engAuthentic leadershipTurnover intentionCustomer orientationTourism and hospitalityjournal articlehttps://doi.org/10.1108/IJCHM-06-2019-0579