Please use this identifier to cite or link to this item: http://hdl.handle.net/10400.8/430
Title: Chaotic changes in distribution channels : implications for hospitality companies
Authors: Gursoy, Dogan
Keywords: Distribution channels
Electronic distribution
Cost of distribution
Change
Strategy
Issue Date: 2010
Publisher: Instituto Politécnico de Leiria
Citation: In: European Journal of Tourism, Hospitality and Recreation. Vol. I, Issue 1, pp. 126-137, 2010.
Abstract: Distribution channels of hospitality products are going through chaotic changes and slowly making the traditional tourism and travel marketing obsolete. These changes are already having significant impact on hospitality companies’ operational strategies. As a result, required skills and talents of hospitality employees are evolving from reservation taking and confirming to inventory controlling and forecasting to selling to managing revenue. In addition, the need for synchronization of multiple channels for most efficient operation is further forcing hospitality operations to develop strategies that will minimize the negative impact of those changes on their operations and profitability. This study examines the changes hospitality distribution channels are going through and discusses the strategic implications of those changes for hospitality companies.
URI: http://hdl.handle.net/10400.8/430
Appears in Collections:Vol. 1, n.º 1 (2010)

Files in This Item:
File Description SizeFormat 
11_ejthr_vol1_issue1_chaotic_changes.pdf298,08 kBAdobe PDFView/Open


FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpace
Formato BibTex MendeleyEndnote Degois 

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.