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Vol. 2, n.º 2 (2011) >

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Título: Travel experience ecosystem model : building travel agencies’ business resilience in Portugal
Autor: Salvado, Josefina
Palavras-chave: Digital economy drivers
Tourism distribution
Travel agencies
Business resilience
Issue Date: 2011
Editora: Instituto Politécnico de Leiria
Citação: In: European Journal of Tourism, Hospitality and Recreation. Vol. 2, Issue 1, pp. 95-116, 2011.
Resumo: The Portuguese tourism distribution recognizes in the digital economy drivers - based on e-business, collaborative networks and information exchange - an incentive to productivity and rendibility, leading to sustainable competitive advantages. Travel agencies live currently in a Darwinian business-oriented environment, where only resilient entrepreneurs are able to survive. This framing allows the genesis of a new theoretical archetype of travel agencies, the “TEEM - Travel Experience Ecosystem Model” observing several organizational strategies and concepts, such as Resilient Virtual Organizations, Digital Customer Ecosystems, Collaborative Value Chain and Co-Creation travel experiences, as well as new types of Open Source Innovation trough Social Web.
Appears in Collections:Vol. 2, n.º 2 (2011)

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